Policies

Shipping & Delivery
Privacy & Security
Returns & Replacements

Shipping & Delivery

: Orders selected for Overnight Shipping that are placed before 1pm CST will ship the same day. If you selected overnight shipping on Friday please be advised that your package will not be delivered until Monday due to UPS shipping times. Our goal is to process your order within 2-5 business days of receipt. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check the delivery status of your order. Elli Grace ships most orders via UPS unless otherwise specified.

Privacy & Security

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We use the information we collect for various purposes, including:

to complete your purchase transactions
to provide the services you request
to send you our catalogs and other offerings by mail
to keep you informed about the status of your orders
to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
to notify you of product recalls or provide other information concerning products you have purchased
to improve our merchandise selections, customer service, and overall shopping experience.

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you’re about to enter a secure area.

We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Returns & Replacements

: Elli Grace accepts returns on apparel for store credit and exchanges only. Elli Grace must receive the merchandise within 14 days from the date of purchase. Items must be unused, unworn, unwashed and undamaged. In order to facilitate the credit process please return the items in their original packaging. No refunds or exchanges will be accepted on the following items.
Accessories. These items are for FINAL SALE only.

If you have any additional questions or if we can be of help to you please contact us at 214-793-4087.